Refund policy

We accept return requests within 30 days of the date your order is delivered.

To qualify for a return, the item must be returned in the same condition in which it was received. Products must include all original parts, accessories, packaging, labels, and documentation that were included with the order. A receipt or other proof of purchase may also be required.

To request a return, contact us at zanefrazier86@gmail.com before sending the item back.

Approved returns should be mailed to:

KZB Tech Supply
834 Ed's Blvd
Shreveport, LA 71107

Once your return request is approved, we will provide return instructions and, when applicable, a return shipping label. Items returned without prior authorization may not be accepted.

For questions regarding a return, contact us at zanefrazier86@gmail.com.

Damaged, Defective, or Incorrect Items

Please inspect your order promptly after delivery.

Contact us immediately if your item arrives damaged, is defective, is missing components, or is different from the item you ordered. Please include your order information, a description of the issue, and clear photographs of the item and packaging when possible.

We will review the issue and work with you to provide an appropriate resolution.

Item Compatibility

Customers are responsible for confirming that an item is compatible with their computer, server, network, or other equipment before placing an order.

Compatibility-related returns may be accepted under our standard 30-day return policy, provided the item is returned in its original condition with all included parts, accessories, and packaging.

European Union 14-Day Cooling-Off Period

For merchandise shipped to the European Union, customers have the right to cancel or return an eligible order within 14 days of delivery without providing a reason.

Returned merchandise must be in the same condition in which it was received and must include all original parts, accessories, packaging, labels, and documentation. Proof of purchase may also be required.

This provision does not limit any additional rights provided under applicable European Union consumer-protection laws.

Refunds

We will notify you after your return has been received and inspected. We will also let you know whether the refund has been approved.

Approved refunds will be issued automatically to the original payment method within 10 business days. Processing times may vary depending on your bank, credit-card provider, or payment processor.

Original shipping charges may not be refundable unless the return is the result of an error on our part or the item arrived damaged, defective, or incorrect.

If more than 15 business days have passed since your refund was approved and you have not received it, contact us at zanefrazier86@gmail.com.